By holding reservations for rooms and/or group events, clients and guests are agreeing
to the following policies.
General
Policies
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Mansion Properties, LLC
is not responsible for injuries and damage sustained or induced by clients, guests or external staff either to themselves or to the buildings and furnishings while on the property (including accidents caused by negligence). |
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Behavior that is not respectful of staff,
guests, and the integrity of the property will incur financial or situational consequences as determined by management. |
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Responsible Private Alcohol Consumption: |
No
Smoking in house or on porches:
Smoking is
never allowed in or near the Mansion,
due to the fire
hazard and
smoke damage. Guests may smoke with caution
on the grounds,
but not near open doors or
windows of any structures.
Service charges for cleaning to counter smoke
damage will be incurred
when evidence of inside smoking is found.
No pets, aside from licensed service dogs. We are animal lovers. But due to potential damage to costly antique furnishings with even a minor accident as well as the reality that guests with allergies and asthma are much more numerous than the ones traveling with pets, it is best that they not be permitted inside the house. Boarding facilities at our local animal hospitals in and near Smithfield are an option.
Room Guest Policies
Check-In (after 3:30) & Checkout Policy (before
11:00): Please coordinate
an expected arrival time.
Timeframe is usually
Please inform us if there may be a need for a checkout later than 11:00 so that
we can try to accommodate your request as reasonable.
Breakfast Service:
Inform us of all food allergies in advance of arrival. Dietary restrictions are accommodated with sufficient notice. Menu options are offered when available. Breakfast is usually served between 8:00 and 9:00.We accommodate specific time requests according to the number of guests
and their schedules. A limited one can be served prior to 7:00 upon request.
No Lit Candles or Flame Policy:
Burning candles of any size or any deviceswhich emit a flame is never permitted, not even in the bedrooms, due to the smoke damage and fire hazard.
Individual
Room Reservations
48 Hour Cancellation Policy - $25 cancellation
fee:
We trust that you will let us know promptly of a
change in plans.
Cancellations adversely affect us. When a last minute
cancellation occurs,
it affords us a limited chance of selling the room again. Should situations arise requiring a cancellation in your reservation, we of
course, sympathize . . . but must maintain a business policy and stand by our
cancellation requirements.
Group Room Reservations A non-refundable $50 deposit is required to hold rooms in the Mansion for group lodging reservations. The $50 deposit will be applied toward the outstanding balance of the primary contact person at the time invoices are issued. Rooms that have not been confirmed and guaranteed with a credit card number 30 days in advance of the event date may be released if attempts to secure them are disregarded.
Event Policies
Parties will abide by all related state, county and town rules
and authorities regarding group activity restraints.
Non-Refundable Reservation Deposit: $50 ~ Due upon written agreement confirmation to guarantee your desired date will be applied toward the outstanding balance of the primary contact person at the time invoices are issued.
Clean-Up/Security Deposit:
$150 ~ Due 2 weeks prior to the event.
The Responsible Party will ensure that
the first floor rooms and kitchen are
returned to the same clean condition in
which they were found. If this is not done, management will have the used areas
cleaned at the client's expense. Cleaning, repairs and/or associated charges shall be deducted from
the clean-up/security deposit. The remaining balance will be reimbursed within 30 days of the event.
Very Limited Food Storage (hot or cold)!
Music: Contracts individually arranged with an entertainer must be approved by the Bed and Breakfast in order to conform to existing policies. Amplified music is subject to curtailment if the volume is too loud. The noise level will be kept down in respect to our neighbors, and in accordance with Town ordinances.
Decorations: Decorations, displays, or floral arrangements brought into the Mansion must have advance approval. No decorations may be attached to any furnishings, nor affixed to walls or ceilings.
No red beverages: Any kind of red colored liquid, to include red punch, wine, or sparkling fruit juice, may not be served because of irreversible stain damage.
Alcoholic Beverage Service: Without
exception, Commonwealth of Virginia Alcoholic Beverage Control policies will
be strictly enforced.
If any alcohol is to be served or allowed, a copy of the liquor license must be filed with management at least 7 days prior to event
date. Responsible, moderate consumption of alcohol on the property is
expected.
Properly
licensed Caterer, under separate agreement with Responsible Party, will provide
alcoholic beverage service with attentive caution. -
OR -
Responsible Party will provide alcoholic beverage service to their guests and
control the amount to preclude ill effects and intoxication.
Refer to
www.abc.state.va.us/licensing
concerning the purchase and
use of one-day temporary (banquet) licenses “issued
to individuals for
private events where alcohol is provided at no charge to
guests, such as wedding receptions, retirement parties, etc.”
In addition to
government stipulations, we require that: A) Alcoholic beverage consumption shall be limited to
designated areas inside; B) Responsible Party is
responsible for all actions taken against Mansion Properties due to guest activities related
to alcohol use; C) No one under the age of 21 will be permitted to consume any
kind of alcoholic
beverage; D) Mansion staff reserves the right to I.D. any person they feel
questionable about and to refuse service to anyone suspected of being
intoxicated;
| Management is to be kept promptly informed of desired and potential changes to arrangements. |
| Persons will be designated to watch for damage during food and beverage service. |
| In-house furniture may be repositioned only with approval of management. |
Other specific stipulations will be included in the actual event agreement.